Microsoft Teams Phone adds cloud-based calling to Teams, turning the collaboration app into a business phone system. It suits organisations that want to consolidate meetings, chat and telephony into a single platform instead of running a separate PBX.

With Teams Phone, users place and receive calls inside the same client they meet in, and administrators manage numbers and calling policy centrally. Connectivity to the public telephone network depends on the calling approach you choose, which shapes deployment.

AVSTEK looks at Teams Phone as part of a unified communications estate: telephony, meeting rooms and devices working together. We advise on the calling model, on certified phones and room devices, and on IT and network readiness so voice quality and management hold up across the organisation.