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ZOOM
Zoom Contact Center
Zoom Contact Center is an omnichannel contact-centre licence built into the Zoom Workplace platform. It is aimed at customer-service and support teams that want voice and digital channels managed in the same environment as their internal meetings and calling.
As a service entitlement, it is provisioned per agent and configured around queues, routing and supervisor tools. Its strength is staying inside one platform, so agents and back-office staff collaborate without switching systems.
AVSTEK helps you scope agent licensing, map call and channel routing to your service model, and connect contact-centre workflows to the rest of your Zoom estate. We support planning, rollout and ongoing operation for teams in Vietnam.
Zoom Contact Center is an omnichannel contact-centre licence built into the Zoom Workplace platform. It is aimed at customer-service and support teams that want voice and digital channels managed in the same environment as their internal meetings and calling.
As a service entitlement, it is provisioned per agent and configured around queues, routing and supervisor tools. Its strength is staying inside one platform, so agents and back-office staff collaborate without switching systems.
AVSTEK helps you scope agent licensing, map call and channel routing to your service model, and connect contact-centre workflows to the rest of your Zoom estate. We support planning, rollout and ongoing operation for teams in Vietnam.
Omni-channel cloud contact center.
Voice + video + chat + email + SMS.
AI-powered routing.
Integrated workforce management.